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San Antonio, Texas | December 14–18, 2017
Henry B. González Convention Center

Travel Exchange

Attending Travel Exchange Has Its Rewards. Over $400,000,000 in fact.

Travel Exchange is National Tour Association’s annual convention, where our members get down to business. More than $400 million has been generated in only the last 3 years. Additionally, they get to learn more about our industry and find out how others are tackling challenges. But it’s even more: It’s a chance to meet the travel world under one roof, a chance to share ideas and turn handshakes into partnerships.

Simply put, TREX is the most important industry event of the year, featuring the hottest travel product from every U.S. state, Canadian province and 30+ countries. If you don’t come to San Antonio, you’re missing 80% of our tour operators who only attend Travel Exchange.

Reg policies, tour operator rebate, executive program info and PDF forms are here. Get ready for San Antonio and beyond by checking out all of our future events dates!

Travel Exchange is coming up

TREX is the most important event in the travel calendar. It's a don’t-miss event. And here are our don't-miss dates leading up to the main event in December: Oct. 10: Last day for operators to register and be eligible for full rebate. | Oct. 11: Appointment scheduling opens | Nov. 28: Schedules posted, Direct Request opens | Dec. 8: Direct Request closes

Buyers

TREX showcases the newest US and Canadian travel product in the Destination Pavilion. Buyers can partner with NTA colleagues and FTA members to share ideas, work out details and build business.

Sellers

TREX brings the industry’s biggest buyers to you. NTA buyers serve every age of client and every market. In the past three years, Travel Exchange attendees generated nearly $400 million in new business.

Become a sponsor

Promote your brand to hundreds of tour operators, travel agents and tourism professionals in attendance by sponsoring TREX. This is the premier travel event of the year — and the premier sponsorship event of the year.

Fam Tours

NTA and Visit San Antonio have lined up two Pre-Fam tours for Travel Exchange ’17. One is specific to China Inbound Program members, and the other is open for all attendees. Check them out here and get excited!

Sightseeing Tours

Visit San Antonio planned six sightseeing tours to kick off Travel Exchange ’17. Foodies, adventure seekers, wine connoisseurs, history buffs and everyone in between will be able to explore Texas the best way they know how.

TREX '17 Sponsor GuideTREX17 San Antonio sponsors

Register for Travel Exchange ’17

See pricing for

  • Exchange Participant

    San Antonio

    • Tour Operators $99
    • Travel Planners $99
    • Participate as a buyer with 100+ appointments.
    • Have a booth for taking appointment with suppliers.
    • Visit DMOs at their geographically located booths.
    • Be eligible for a $650 post-convention rebate.
  • Partial Participant

    San Antonio

    • Tour Operators $199
    • Travel Planners $199
    • Participate as a buyer.
    • Have a booth for taking appointments with suppliers.
    • Submit a minimum of 25 appointments.
    • Visit DMOs at their geographically located booths.
    • Be billed a total of $549 if 25 appointments are not submitted.
  • Non-Participant

    San Antonio

    • Tour Operators $549
    • Travel Planners $549
    • Have the option to share appointments with an appointment-taking attendee from your company.
    • Not have prescheduled appointments.
    • Not have a booth.
  • Seller Exchange Participant

    San Antonio

    • Seller $1595
    • Attend as a seller.
    • Have prescheduled appointments.
  • Exchange Participant

    San Antonio

    • Exchange Participant $1595
    • Attend as a seller.
    • Have prescheduled appointments.
  • Partial Exchange Participant

    San Antonio

    • Partial Exchange $1595
    • Attend as a seller.
    • Not have prescheduled appointments.
    • Be eligible for Direct Request appointments.
  • Exchange Participant

    San Antonio

    • Supplier Exchange $1595
    • Attend as a seller.
    • Have prescheduled appointments.
    • Receive a Destination Pavilion workstation of your own.
  • Partial Exchange Participant

    San Antonio

    • Partial Exchange $1595
    • Attend as a seller.
    • Not have prescheduled appointments.
    • Not have a workstation.
  • Associate Members

    San Antonio

    • Associate $1595
    • Have a customized counter display.
    • Have room for a pop-up banner and brochure distribution.
    • Not have prescheduled appointments.

Schedule

Wednesday, December 13

  • 10:00 a.m.–7:00 p.m.Shuttle service from airport (SAT) to Travel Exchange hotels, sponsored by Gray Line of San Antonio & Austin

Thursday, December 14

  • 7:30 a.m.–1:00 p.m.Registration, Media Office and Seminar Office open Details

    TBD

  • 8:00 a.m.–1:00 p.m.Sightseeing Tours, sponsored by Visit San Antonio Details

    Sponsored by Visit San Antonio

    Sponsored by:

    . San-Antonio
  • 10:00 a.m.–7:00 p.m.Shuttle service from airport (SAT) to Travel Exchange hotels, sponsored by Gray Line of San Antonio & Austin
  • 1:00 p.m.–5:00 p.m.NEW! All-Delegate Networking Floor Reception Details

    • Located in Hall 2

  • 2:00 p.m.–3:00 p.m.Professional Development Seminars Details

    Tour Operator Power Hour

    Facilitators: Jay Smith, Sports Travel and Tours; NTA chair
    J. Chris Babb, The Group Tour Company; NTA vice chair

    Your fellow NTA tour operators are a diverse group. Despite this diversity, you have many common challenges and opportunities. Join your colleagues for an interactive and dynamic discussion to gain their insights, share concepts for collaboration, and brainstorm ways to grow your business and/or solve your challenges. This is your opportunity to talk business and get opinions and ideas from the best in the business. Come prepared to participate!

     

    Tour Supplier and DMO Power Hour

    Facilitators: Frances Manzitto, Visit Clarksville; DMO director
    Jim Magrath, Delta Air Lines; Tour supplier director
    Jodi Danyluk, Norwegian Cruise Line; Tour supplier  director
    Kelly Dean, Ottawa Tourism; DMO director

    Your fellow NTA members are a diverse group of companies and organizations, yet you also have commonalities in shared challenges and opportunities. Join your colleagues for an interactive and dynamic discussion to talk business and get opinions, ideas and insight from the best in the business. Come prepared to participate!

     

  • 3:15 p.m.–4:15 p.m.Professional Development Seminars Details

    Travel Exchange 101

    Speakers: Clayton Whitehead, CTP, Sports Leisure Vacations
    Frances Manzitto, Visit Clarksville

    This session is designed for both first-timers and veterans! It will help you maximize your convention experience, not just during sales appointments, but at every function—even free time and social events. Learn the right questions to ask in appointments when time is short. Find out how, when and where to buy and sell and make connections.

     

    Tour Operator to Tour Operator Relations

    Speaker: Kevin Murphy, CTP, Sports Leisure Vacations
    Nick Calderazzo, CTP, Twin Travel Concepts

    Partnering with other tour operators to create and execute new tours has many benefits, including the ability to offer a more diverse tour product, lowering staff and operational costs, improving market reach, and most importantly, increasing sales. But there are obstacles to overcome in building and maintaining any successful relationship. In this session, Kevin and Nick will share the right questions to ask before entering into a new partnership, explain how to cooperatively plan and manage a new tour with your partner, and discuss how to effectively price a new tour.

     

    How to Win with Video

    Speaker: Catherine Heeg, Customized Management Solutions

    Accelerate your engagement to create extraordinary visuals using the tools and techniques you’ll learn in this interactive session. We’ll explore visuals & video for an integrated marketing plan and you’ll walk away with a collection of visual tips and trends that will optimize your own integrated marketing strategies across social platforms, e-blasts, blogs and e-newsletters.

  • 4:30 p.m.–5:30 p.m.Professional Development Seminars Details

    Ask the Operator for DMOs

    Moderator: Greg Marshall, Visit Rochester

    Panelists:  Scott Brodsky, Country Heritage Tours
    Richard Arnold, Atlantic Tours

    This annual favorite offers DMOs the perfect opportunity to get insight and feedback from a panel of tour operators. Come prepared to ask the operators questions that will help you both have a more powerful relationship.

     

    Tour Operator Risk Management

    Conducted by Aon

    Speaker:  Peter Maidhof, Aon

    Join NTA corporate partner, Aon, to learn how to manage risk and develop a crisis management plan for your business. You’ll receive information on how to minimize liability claims with risk management techniques. For those Aon policyholders in attendance, premium credit up to 5 percent can be earned by attending this session on risk management. The credit will be applied each year for the next two annual policy renewals, and the availability of premium credit is subject to state insurance regulations. Attendance is mandatory to be eligible for a premium credit.

     

    Owners Network Senior-level Discussion

    Facilitator: Mark Hoffmann, CTP, Sports Leisure Vacations

    The members of NTA’s Owners Network call their group the association’s best-kept secret. Acting as business consultants for each other during two highly productive meetings per year, members solve problems in a collaborative setting. Join the in-depth, owner-insider conversation about top trends and issues impacting tour operations. You’ll also have an opportunity to get your topic on the table.

  • 6:00 p.m.–7:00 p.m.VIP Reception, sponsored by Margaritaville Details

    Sponsored by Margaritaville

    • Located at Margaritaville
    • Invitation only

    Sponsored by:

    . Margaritaville
  • 6:45 p.m.–10:15 p.m.Continuous shuttle service from Travel Exchange hotels to Icebreaker, sponsored by Gray Line of San Antonio & Austin
  • 7:00 p.m.–10:00 p.m.Icebreaker at Witte Museum, sponsored by Visit San Antonio Details

    Sponsored by Visit San Antonio

    • Located at the Witte Museum

    Sponsored by:

    . San-Antonio

Friday, December 15

  • 8:00 a.m.–5:30 p.m.Registration, Media Office and Seminar Office open Details

    TBD

  • 8:00 a.m.–5:30 p.m.Convention Mall open Details

    • Located in Hall 2

  • 8:30 a.m.–9:45 a.m.Opening Ceremony and Full Breakfast, sponsored by Visit Clarksville Details

    Sponsored by Visit Clarksville

    Located in the Stars of the Night Ballroom. NY Times Best Selling author Jay Baer is our keynote speaker.
    Sponsored by the U.S. Travel Association’s Experience Network.

    Sponsored by:

    .
  • 10:00 a.m.–11:30 a.m.NTA Annual Business Meeting and Talk Time Details

    TBD

  • 11:30 a.m.–12:00 p.m.NTA Floor Preview and Sponsor Showcase Details

    • Located in Hall 2

  • 12:15 p.m.–1:45 p.m.Luncheon, sponsored by Broadway Inbound and NYC & Company Details

    Sponsored by Broadway Inbound and NYC & Company

    • Located in the Stars of the Night Ballroom

     

    Sponsored by:

    . Broadway Luncheon Logos | Broadway Inbound | NYC & Company
  • 2:00 p.m.–5:30 p.m.Destination Pavilion Appointments (DMOs seated) Details

    • Located in Hall 2

  • 2:00 p.m.–3:00 p.m.Professional Development Seminars Details

    Lasting Travel Industry Relationships

    Speaker: Thom Singer

    In St. Louis you learned how to begin to build an enduring relationship with your potential clients and partners in the travel industry. And in a July webinar, Thom walked you through the steps of maintaining those new relationships between conventions and the next time you’d meet face-to-face. Join Thom in the last of his Travel Industry Relationships workshops to see how you, too, can creating lasting connections that help grow your business and expand your circle.

    This presentation is PART TWO.  Don’t worry if you were not able to attend PART ONE in St. Louis, you can still attend this session and gain insightful takeaways. It’s all about building lasting industry relationships and partners.

  • 3:30 p.m.–4:30 p.m.Professional Development Seminars Details

    The ABCs of Sales: Sell More than Your Competition

    Speaker:  Thom Singer

    This is the message your competitor does not want your people to hear.  In our social media dependent society, too many sales professionals are forgoing personal contact for the ease and safety of email and online communication. Those who are winning more business are not hiding behind online “social selling,” but instead are putting the “social” back in selling!  All opportunities come from people, and getting face-to-face with clients, prospects and others makes a real difference.

     

    Ask the Faith Leader

    Presented by Faith Travel Association

    In an interesting twist on our “Ask the Operator” sessions, FTA is welcoming local faith leaders to Travel Exchange to share their perspective on travel for their religious communities. This is your opportunity to learn more about what destinations and activities are on their radar, how best to communicate with and market to them, and how you can best serve their needs.

  • 6:45 p.m.–10:15 p.m.Continuous Shuttle Service from Travel Exchange hotels to Evening Event, sponsored by Gray Line of San Antonio & Austin
  • 7:00 p.m.–10:00 p.m.Deep in the Heart of Texas Party Details

    • Located at The Grotto on the Riverwalk

Saturday, December 16

  • 7:30 a.m.–8:30 a.m.FTA Member Breakfast and Networking, sponsored by Ed-Ventures, Inc.  Details

    Sponsored by Ed-Ventures, Inc. 

    TBD

    Sponsored by:

    . Ed-Ventures
  • 8:00 a.m.–5:30 p.m.Registration, Media Office and Seminar Office open Details

    TBD

  • 8:00 a.m.–6:15 p.m.Convention Mall open Details

    • Located in Hall 2

  • 8:45 a.m.–12:00 p.m.Destination Pavilion Appointments (DMOs seated) Details

    • Located in Hall 2

  • 9:00 a.m.–10:00 a.m.Professional Development Seminars Details

    Hug Your Haters: How to Embrace Complaints and Keep Your Customers

    Brought to you by the U.S. Travel Experience Network

    Speaker: Jay Baer, Convince & Convert, LLC

    Jay Baer’s “Hug Your Haters Deep Dive” session will ask participants to role play common complaint scenarios and craft strong response language based on Jay’s “Hug Your Haters” protocol, and the “13 Words You Should Never Say to a Customer” system.

     

    Understanding the Differing Travel Habits and Preferences of Boomers, Generation X,  Millennials and Y too!

    Speaker: Cathleen Johnson, Cathleen Johnson Tourism Consultants

    In this session, Cathleen Johnson will compare the travel desires and consumer behaviors of the Millennials, Gen Xers, Boomers (both leading and trailing edge), as well as the up and coming “Y” generation. You’ll explore the demographics and psychographics of these generations,  similarities and the contrasts of their attitudes toward travel, and how their history, education and work ethic influences their buying decisions.

     

  • 10:30 a.m.–12:00 p.m.Tour Supplier Network Forum Details

    • Room 301C

    Join us for a conversation with NTA’s Supplier Network (it’s NEW!). Your goal is to have the largest amount of visitors to your place of business and provide them with quality service during their visit, so it’s easy to view other attractions, restaurants, hotels and the like as competitors. When you network with your peers in the industry, you learn from one another bettering the industry and your business overall. While you may be competing for the same customers or spot in an itinerary, you are all looking to increase visitation and spending, so there are synergies to discuss. It’s time to share ideas and best practices with your industry colleagues!

  • 10:30 a.m.–11:30 a.m.Professional Development Seminars Details

    From the Horse’s Mouth — A Cross-Generational Panel Discussion

    Moderator: Cathleen Johnson, Cathleen Johnson Tourism Consultants

    Following on the morning session about understanding generational differences in travel preferences, we have a lively discussion with a panel that represents the various generations. First, we’ll ask them if everything we’ve said about them rings true, then we’ll explore these questions among others: What motivates you to travel now? Is “experiential travel” still the most desirable? How do you search and book travel? What does NOT resonate for your generation in today’s travel promotion atmosphere? How do you feel about the increasing threat of crisis situations while traveling?

    The discussion should help you understand if your marketing matches your audience and whether your product offering needs to change in order to attract and keep the Millennial and Gen X audience and buyer as well as the Boomers.

  • 12:15 p.m.–1:15 p.m.NTA Luncheon, sponsored by Tennessee Tourism Details

    Sponsored by The Soundtrack of America. Made in Tennessee.

    • Located in the Stars of the Nigh Ballroom
    • Distinguished Dozen Awards, presented by Courier magazine

    Sponsored by:

    . Tennessee
  • 1:30 p.m.–5:30 p.m.Destination Pavilion Appointments (DMOs seated) Details

    • Located in Hall 2

  • 2:00 p.m.–3:00 p.m.Professional Development Seminars Details

    Time Management: Harnessing Your Power at Hand

    Speaker: Paul Vitale, Vital Communications

    Insufficient time management has the potential of being one of the largest productivity deterrents in the workplace. Developing effective time management skills not only increases efficiency, it lessens stress and improves the overall quality of life–both personal and professional. Effective time management is made up of a combination of good practices. Learning to recognize and manage distractions, make continual adjustments, and discipline oneself to remain committed to proven habits are tactics that produce efficiency.

     

    Indian Country Tourism and Cultural Immersion

    Speaker: Travis Owens, American Indian Alaska Native Tourism Association

    Travelers are demanding authentic experiences. They want to actively learn about the people and places they visit, and get immersed in the culture. Indian Country, which covers more than 56 million acres and is spread across 326 Indian lands, including reservations, rancherias, pueblos and villages, offers amazing experiences and the opportunity for life-changing connections with Native Americans. In this session, NTA strategic partner the American Indian Alaska Native Tourism Association will share examples of this diverse cultural product. Awareness will help build your business.

  • 3:30 p.m.–4:30 p.m.Professional Development Seminars Details

    Resolving Team Conflict Effectively

    Speaker: Paul Vitale, Vital Communications

    Resolving conflict within a team is crucial for optimal results in the areas of productivity, growth, and morale. When continued struggles, animosity, or disagreements become the focal point of various individuals’ attention, the entire organization is affected. During this session ideas will be introduced on how to isolate and effectively resolve conflict. Properly executed conflict resolution causes people to listen to and consider different perspectives, contributing to a positive culture rather than a hostile environment.

     

    Ask the Operator for Suppliers

    Moderator:  Leslie Brewer, Biltmore Estates
    Panelists:  Roland Neave, Wells Gray Tours
    Ilene Ferguson, Alamo World Travel and Tours
    Edmund Yost, Friendly Excursions
    Globus Family of Brands

    It wouldn’t be an NTA event without our Ask the Operator sessions! This is a great opportunity for tour suppliers to get answers from operators on those “everything you always wanted to ask an operator but were afraid to ask” questions. Our diverse panel of tour operator members has years of experience in the industry, and they are ready to share their ideas, expertise and opinions.

  • 5:30 p.m.–6:15 p.m.Happy Hour, sponsored by Aon Affinity Berkely Travel & Hilmar Cheese Company Visitor Center Details

    Sponsored by Aon Affinity Berkely Travel & Hilmar Cheese Company Visitor Center

    • Located in Hall 2

    Sponsored by:

    . Happy Hour Sponsors
  • 6:30 p.m.–8:00 p.m.Young Professionals Meet-up Details

    TBD

  • 7:00 p.m.–10:00 p.m.First-time Attendee Dine-Around (RSVP required) Details

    • Saltgrass Steakhouse, 502 Riverwalk, San Antonio, TX 78205
    • Cost: $40 per person, including soda, salad, shared appetizer, entree, dessert and two alcoholic drinks
    • RSVP required. Space is limited to first 48.

  • 7:00 p.m.–10:00 p.m.Dine-around

Sunday, December 17

  • 8:00 a.m.–9:00 a.m.Government Relations Breakfast Bistro, sponsored by The Group Tour Company and Visit Clarksville Details

    Sponsored by the Group Tour Company and Visit Clarksville

    Sponsored by:

    . Breakfast-Bistro
  • 8:00 a.m.–6:15 p.m.Registration, Media Office and Seminar Office open Details

    TBD

  • 8:00 a.m.–6:15 p.m.Convention Mall open Details

    • Located in Hall 2

  • 9:15 a.m.–12:00 p.m.Supplier Exchange appointments Details

    • Located in Hall 2

  • 9:30 a.m.–10:30 a.m.Professional Development Seminars Details

    SPOTLIGHT SESSION: Technology in Travel … Today and Tomorrow

    Moderator: Bob Rouse, Courier

    though many factors have influenced the ever-changing travel industry, technology is at the top of that list. From swaying generational preferences and creating an instant-gratification society to disrupting the status quo of nearly every segment of the industry, technology continues to create waves. Join a panel of NTA’s tech-focused associate members for their perspective on how technology has changed travel, how professionals are using tech tools and what they’re missing, as well as what’s on the horizon for technology and integration in the travel experience.

     

  • 10:30 a.m.–11:30 a.m.DMO Network Forum Details

    • Room 301C

    Come learn about NTA’s DMO Network (it’s NEW!) and join the conversation. After the 4-1-1, attendees will breakout into roving roundtable discussions on topics relevant and meaningful to DMOs of all sizes, geography and composition. While you may be competing for the same customers or spot in an itinerary, you are all looking to increase visitation, and there are synergies to discuss. It’s time to share ideas and best practices with your industry colleagues!

  • 10:45 a.m.–11:45 a.m.Professional Development Seminars Details

    Killer Apps for Professionals

    Speaker: Beth Ziesenis, Your Nerdy Best Friend

    Take a deep-dive into the free and bargain apps that will help you move up the ladder. Learn the tools you need for personal organization as well as game-changing tech tools to help your organization function more efficiently and support team collaboration. Showcase your leadership ability by capitalizing on the technology tools that will keep you organized, productive, informed, innovative, and ahead of the crowd.

     

    Chinese OTAs and Tourists Behavior

    Speaker: Alfred Chang, Ctrip

    You may know how to work with major online travel agents (OTAs), such as Expedia, in the United States, but that doesn’t mean you’re ready to maneuver the Chinese OTA market. Like Ctrip, which is the largest OTA in China, they require specialized knowledge and experience in order to distribute your product online in China. Join Alfred to better understand Chinese travelers’ online shopping behaviors especially FITs, and the most current Chinese OTA trends.

  • 12:15 p.m.–1:15 p.m.Luncheon, sponsored by Norwegian Cruise Line and Mexico Tourism Board Details

    Sponsored by Norwegian Cruise Line and Mexico Tourism Board

    • Located in the Stars of the Night Ballroom

    Sponsored by:

    . NCL-Mexico
  • 1:30 p.m.–5:30 p.m.Supplier Exchange appointments Details

    • Located in Hall 2

  • 2:00 p.m.–3:00 p.m.Professional Development Seminars Details

    Your Virtual Staff: Building a Team with AI Technology

    Speaker: Beth Ziesenis, Your Nerdy Best Friend

    Sometimes we feel like we need a clone to help us carry out everything we have to do for our companies and organizations. Artificial Intelligence technology can act as your virtual staff, handling tasks and challenges that overwhelm your to-do lists. This session introduces you to AI tools that organize your tasks, set your appointments, make your travel plans, find time for your workouts, manage your personal budget and much, much more.

     

    Blogging and Boosting your Brand

    Presented by Faith Travel Association

    Speakers: Howard Kramer, The Complete Pilgrim

    Join Howard Kramer of The Complete Pilgrim as he offers a window into travel blogging in the 21st century.  Kramer will cover both travel writing of general interest as well as faith-related travel, the single largest segment of the travel industry. Learn what inspires thousands of independent travelers to create unique and insightful content, how to find them, and how to work with them to boost your brand.

  • 3:30 p.m.–4:30 p.m.Professional Development Seminars Details

    Women in Travel and Entrepreneurial Spirit

    Moderator:  Catherine Prather
    Panelists:  Julie Kozikowski, CTP, Destinations Unlimited
    Sally Berry, CTP, Corning Museum of Glass
    Palmyre Gilles, Quebec Art Studio & Museum Albert Gilles
    Cathy Greteman, CTP, Star Destinations

    Someone with entrepreneurial spirit embodies passion, creativity and optimism with an attitude of “Let’s make this better,” and “This is how we do it.” For women in travel, this spirit is strong and vibrant. Whether sharing these entrepreneurial skills with their companies or running their own businesses, our panelists have important stories to tell. Join us and hear why they did it, how they did it and what they learned. All welcome!

     

    Benefits of Getting FIT

    Speakers:  Julie Payne, Hershey’s Chocolate World
    Lynn Burkholder, RLB Marketing

    While the FIT market has been around for decades, the travel industry is experiencing a resurgence of the “Free, Independent Traveler.” The easing of restrictions for short-term travel visas, increased wealth and favorable exchange rates mean that people from countries such as Brazil, India and China are traveling more than ever. These repeat visitors are seeking unique experiences. FIT has become an emerging market that provides destinations and suppliers with potential for volume visitation in small groups.

    RLB Marketing will present an interactive sequel to their FIT 101 session from St. Louis Travel Exchange.The focus will be on education of FIT, international customer travel patterns and expectations as well as how to capture this viable market segment and the benefits.

  • 5:30 p.m.–6:15 p.m.Hispanic Travel Market Fiesta, sponsored by Norwegian Cruise Line and Mexico Tourism Board Details

    Sponsored by Norwegian Cruise Line and Mexico Tourism Board

    • Located in Hall 2

    Sponsored by:

    .
  • 6:15 p.m.–9:00 p.m.Dine-around
  • 9:30 p.m.–12:30 a.m.Tourism Rocks, sponsored by Hard Rock Café International, Las Vegas CVA, Best Western Hotels & Resorts Details

    Sponsored by Hard Rock Cafe International, Las Vegas CVA, Best Western Hotels & Resorts and Delta Air Lines

    TBD

    Sponsored by:

    . Tourism-Rocks

Monday, December 18

  • 8:00 a.m.–12:00 p.m.Registration open Details

    TBD

  • 8:00 a.m.–5:00 p.m.Media Office and Seminar Office open Details

    TBD

  • 8:00 a.m.–5:00 p.m.Convention Mall open Details

    • Located in Hall 2

  • 8:00 a.m.–11:45 a.m.Supplier Exchange appointments Details

    • Located in Hall 2

  • 9:00 a.m.–10:00 a.m.Professional Development Seminars Details

    Positively Magical Selling

    Speaker: Billy Riggs

    Effective selling is the result of accurate beliefs – beliefs about the marketplace, the client, and yourself. Consequently, your greatest obstacles to stratospheric sales success are your illusions, faulty beliefs that lurk in the subconscious mind to lower self-confidence, undermine motivation, and reduce closing ratios. In this fascinating combination of classic magic, humor, and education, world-class illusionist Billy Riggs helps eliminate these psychological glass ceilings, propelling your sales force to higher sales and greater satisfaction.

     

    Navigating ADA Compliance: How to Understand the Laws, Comply and Encourage Travel

    Speaker: Jeff Ment, Silver Golub & Teitell, LLP

    Enacted in 1990, the Americans with Disabilities Act was created for the purpose of limiting discriminatory practices toward individuals with disabilities. This act and its amendments guarantee equal opportunity for person with disabilities in public accommodations, commercial facilities and transportation. Both public and private entities are affected by the ADA. Join attorney Jeff Ment for an update on the current state of the law, how compliance is determined, dealing with difficult planning issues, and adverse consequences for failing to comply.

  • 10:30 a.m.–11:30 a.m.Professional Development Seminars Details

    How to Become a Born Leader

    Speaker: Billy Riggs, Need Company Name; Prof Speaker

    Bosses are a dime a dozen; leaders are priceless. Employees obey bosses only because they fear they will be rendered more miserable if they disobey than if they obey. Morale suffers, key people depart and productivity sags. But a genuine leader inspires team members to want to do their work. Employees follow true leaders out of respect and admiration. They work out of a sense of shared ownership of goals and passion for the fulfillment of a noble mission. Learn the keys to climbing the “Leadership Pyramid” through six distinct stages – from a man who’s been to the top of the pyramid twice – and begin the rewarding journey from mere boss to leader.

     

    Decoding China-U.S. Cultural Relations

    Speakers: Alfred Chang, Ctrip
    J. Chris Babb, The Group Tour Company

    Understanding the cultural differences and business practices of your colleagues from other countries is one of the most important aspects of creating an effective relationship. It can be daunting, but if you take the steps to be informed and learn the nuances, it can make a big difference in showing you care and want to be a good partner. Join Alfred and Chris for this (fun!) and very helpful session.

  • 12:00 p.m.–1:15 p.m.Luncheon, sponsored by Explore Charleston and Visit Milwaukee Details

    Sponsored by Explore Charleston and Visit Milwaukee

    • Located in the Stars of the Night Ballroom

    Sponsored by:

    . Milwaukee-Charleston
  • 1:30 p.m.–5:00 p.m.Supplier Exchange appointments Details

    • Located in Hall 2

  • 2:00 p.m.–3:15 p.m.Professional Development Seminars Details

    SPOTLIGHT SESSION: All-member Power Hour

    Facilitators: Michael Weinberg, Hiltons of Chicago

    Throughout the week you’ve likely had conversations about obstacles and opportunities facing the industry and your business. After a full week of networking, education and entertainment, what can you take away from Travel Exchange that will help you overcome these barriers and capitalize on the positives? Join this session to compare notes, discuss ideas and insights, and share key takeaways from your experience in San Antonio.

  • 4:00 p.m.–5:30 p.m.NEW! Toast to Travel Exchange Details

    • Located in Hall 2

  • 6:45 p.m.–10:30 p.m.Continuous Shuttle service between Travel Exchange hotels & Closing Night Party, sponsored by Gray Line of San Antonio & Austin Details

    TBD

    Sponsored by:

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  • 7:00 p.m.–10:00 p.m.Closing Night Party, sponsored by Six Flags Fiesta Texas Details

    Sponsored by Six Flags Fiesta Texas

    • Located at Six Flags Fiesta Texas

    Enjoy your final night in San Antonio at Six Flags Fiesta Texas as it’s transformed into a winter wonderland and open exclusively for you! Celebrate the season with thousands of lights, festive decorations, holiday shows, delectable food and drink and an assortment of your favorite rides to include Batman: the Ride! Enjoy a private showing of our most popular holiday show in the Zaragoza Theater, “The Majesty of Christmas”! The story of the Nativity is brought to life with live animals, angels flying through the heavenly skies, and unforgettable vocal performances. Tis the season for thrills!

    Sponsored by:

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Tuesday, December 19

  • 4:00 a.m.–11:00 a.m.Shuttle service from Travel Exchange hotels to the airport (SAT), sponsored by Gray Line of San Antonio & Austin

Business Appointments

There’s a lot of business that takes place at NTA each year, and with the open-floor format, appointments can be picked up throughout the week. It’s your time to make a personal connection with current and future partners.

Destination Pavillion

DMO delegates have 10-minute prescheduled appointments with buyers in the Destination Pavilion, which is designed by region and country. DMOs are seated in booths with buyers visiting them for their appointments.

Supplier Exchange

Suppliers have seven-minute, prescheduled appointments with tour operators at Travel Exchange. In this one-on-one business format, the tour operators are seated in booths, and tour suppliers visit them for their appointments.

Appointment Scheduling

NTA uses an online appointment scheduling system. All registered Travel Exchange attendees can use their NTAonline log-in and password to schedule appointments until the system closes.

What You Need To Know First-timers

Get to San Antonio with Delta

Delta Air Lines, NTA’s official airline partner, is pleased to offer special discounts up to 10 percent off for Travel Exchange attendees. Make reservations and purchase tickets at Delta.com. When booking online, use the Meeting Event Code NMQCN, and enter the meeting code in the box provided on the Search Flight page.

Convention center address
Marriott-Rivercenter

Marriott Rivercenter (HQ hotel)

Just a short walk from the convention center, the Marriott Rivercenter includes in-room wifi, a coffee maker, hairdryer, safe, fitness center and a fridge upon request. Call 800.364.8064 to register.

Book online

Marriott Riverwalk (SOLD OUT)

Just a short walk from the convention center, the Marriott Riverwalk includes in-room wifi, a coffee maker, hairdryer, safe, fitness center and a fridge. Call 800.364.8064 to register by phone.

SOLD OUT | Book Rivercenter

A refreshing sponsorship

Not every hero wears a cape. Sometimes they wear a Travel Exchange name badge and they serve snacks to attendees between appointments. And with the TREX17 Refreshment Sponsorship, that hero will be you. You'll get a 10 x 20 booth to showcase your city and region in a high-energy, high-traffic area: the Refreshment Lounge. You can provide up to three sample-size snacks, drinks or other food items that represent your location for attendees to enjoy.

Learn more